Frequently Asked Questions (FAQ)
Orders & Shipping
What are the shipping costs?
We offer free shipping on all orders, with no minimum order value. Your order will be delivered to your home at no extra cost.
How long does delivery take?
We ship orders within 1-3 days. You will receive your order within 7-14 days.
Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this code to track your package.
What should I do if my order arrives damaged?
If your order arrives damaged or if you received the wrong item, please inspect it immediately and contact us within 24 hours. We will assess the issue and do our best to resolve it for you.
Returns & Exchanges
Can I return a product?
Yes! You can return your order within 30 days of receiving your order, as long as the product is unused and in its original condition. Please contact our customer service for instructions.
Can I exchange a product?
No, we currently do not offer exchanges. If you would like a different product, you can return your order and place a new one.
Payments
What payment methods do you accept?
We accept:
- iDEAL
- Credit Card (Visa, Mastercard)
- Klarna (Pay Later)
- Apple Pay & Google Pay
- Paypal
Is it safe to pay on your website?
Yes! We use a secure SSL connection, ensuring that your data is always safe.
Other
What should I do if I have more questions?
If you have any further questions or need assistance, feel free to contact us at support@zilvory.com. We're here to help!